Help Center

AirFanta supports secure payment methods available during checkout. The payment options displayed at checkout may vary depending on your location, device, and other factors.All available payment methods will be clearly displayed before you complete your purchase.

We take payment security and customer privacy seriously.Payments are processed through secure payment infrastructure, and AirFanta does not need to directly handle or store your complete payment-card information.For your protection, please make sure that your billing and payment information is accurate when placing an order.

Payment is generally processed when you complete your purchase through the checkout process. Please review the payment confirmation and order confirmation you receive after completing your order.If you experience a payment error or your order status does not appear to update correctly, please contact our customer service team for assistance.

If your payment fails, first check that your payment information is correct and that your payment method is valid.If the problem continues, please contact us at airfanta@air-fanta.com and provide your order information and a description of the issue. Our team will help you determine the next steps.

Yes.The AirFanta 4Lite and 3Pro are UL 507 certified by SGS for the United States and Canada, helping ensure that the devices meet applicable electrical safety requirements.In addition, the 3Pro and 4Lite are certified by the California Air Resources Board (CARB) to verify compliance with applicable requirements concerning ozone emissions.These certifications reflect our commitment to product safety and responsible air-purification technology.

UL 507 is a safety standard applicable to electric fans and related equipment.The 4Lite and 3Pro have been certified by SGS to the applicable UL 507 requirements for the US and Canada. This certification provides an additional level of assurance that the products have been evaluated against relevant safety requirements.

The AirFanta 3Pro and 4Lite are CARB certified for ozone emissions.This certification means the products have been evaluated under California's applicable requirements for ozone-emitting air-cleaning devices.

Yes, AirFanta 3Pro and 4Lite are designed to filter airborne particles, including particles associated with respiratory aerosols.It is important to understand that viruses such as SARS-CoV-2 are generally transmitted through respiratory particles and aerosols rather than existing as isolated, freely floating particles in the air under normal transmission conditions.HEPA filtration is designed to capture airborne particles across a broad range of particle sizes. Air purification can therefore be an important part of a broader strategy for improving indoor air quality.However, no air purifier should be considered a standalone guarantee against infection or disease transmission. Air purification should be used together with appropriate ventilation, hygiene, and other measures recommended by public-health authorities.

Higher filtration efficiency does not necessarily mean better overall air-cleaning performance.As filter efficiency increases, filter resistance can also increase. A highly restrictive filter can reduce airflow, which may affect how much air the purifier can process over time.AirFanta selected an H11 filtration level to achieve a practical balance between filtration efficiency and airflow.Our approach focuses on Clean Air Delivery Rate (CADR)—not filtration efficiency alone. A filter that captures a very high percentage of particles but significantly restricts airflow may not deliver the best overall air-cleaning performance.H11 provides a balance between effective particle filtration and airflow, allowing the purifier to process a substantial volume of air without unnecessarily restricting the system.For AirFanta, the goal is therefore not simply to use the highest-numbered filter grade available. The goal is to achieve an effective combination of filtration, airflow, and CADR.

Not necessarily.Filter efficiency is only one part of an air purifier's overall performance. A higher-efficiency filter can introduce greater airflow resistance, depending on its construction and the system in which it is used.The overall effectiveness of an air purifier depends on the interaction between the filter, fan, airflow, room size, operating time, and other design factors.AirFanta uses H11 filtration because we believe it provides an effective balance between particle filtration and airflow for our system.

All AirFanta products come with a risk-free 30-day trial and a one-year warranty.You can try your AirFanta product for 30 days, and if you decide it isn't right for you, you can contact us about a return within the applicable return period.Our one-year warranty provides coverage for eligible product issues subject to the applicable warranty terms.How do I request a return?If you would like to return your AirFanta product, please contact our customer service team at:airfanta@air-fanta.com Please include your order information and briefly explain the reason for your return. Our team will provide you with the applicable return instructions and next steps.

Please contact us as soon as possible at airfanta@air-fanta.com.Tell us about the problem and provide your order information. If necessary, our support team may ask for additional information to help diagnose the issue and determine the appropriate solution.Depending on the circumstances, we may arrange troubleshooting, a replacement, repair, or another appropriate resolution under our warranty policy.

AirFanta products are covered by a one-year warranty.The warranty covers eligible product issues according to the applicable warranty terms. It does not necessarily cover damage caused by misuse, improper installation, unauthorized modifications, accidents, or normal wear and tear.For specific questions about your product, please contact our support team.